Terms of service.

1. Who we are

"The Weight Clinic" is the patient-facing trading name of Salaam Health Ltd, a private limited company registered in England and Wales (company number 11452647). Our registered office is Devonshire House, 582 Honeypot Lane, Stanmore, HA7 1JS, United Kingdom. References in these terms to "we", "us" or "our" mean Salaam Health Ltd.

Medications are prescribed by UK-registered clinicians who are Independent Prescribers, and dispensed by our own pharmacy, North Harrow Pharmacy, 509 Pinner Road, North Harrow, Harrow HA2 6EH (GPhC registration 1034996). Our Superintendent Pharmacist is Andrew Lane (GPhC 2027876).

2. About these terms

These terms apply to your use of the website at northharrowpharmacy.co.uk and any related services we provide. By starting a consultation, placing an order, or creating an account you agree to be bound by these terms together with our Privacy Policy and Cookie Policy.

We may update these terms from time to time. We will give you reasonable advance notice of any changes that materially affect your rights, and the latest version will always be available at this URL.

3. The service we provide

We offer remote pharmacy services to adults living in the United Kingdom who may benefit from MHRA-licensed GLP-1 weight management injections (Mounjaro / Wegovy). The service consists of: (a) an online clinical consultation, (b) a clinical review by a UK-registered clinician, (c) identity verification (through Stripe Identity, with a photo-ID re-check by your prescriber), (d) a video consultation with an Independent Prescriber before any first treatment is approved, and (e) dispensing and delivery of approved medication from our UK pharmacy.

We are not an emergency service. If you are experiencing a medical emergency, call 999 or attend your nearest A&E. For urgent but non-emergency clinical advice, call NHS 111.

4. Eligibility to use our service

To use this service you must be at least 18 years old, ordinarily resident in the United Kingdom, and able to provide accurate and complete information about your health and medical history. We do not prescribe to patients under 18 or to patients ordinarily resident outside the UK.

You must be registered with a UK GP or have an appointment to register with one. As a condition of treatment, you consent to us informing your GP when treatment is prescribed, and to our prescriber viewing relevant information in your NHS record via the National Care Records Service as part of your clinical assessment. These consents are captured when you submit your questionnaire and can be managed in your patient portal.

5. Clinical assessment and approval

All treatments are subject to clinical assessment by our clinician. We may decline to prescribe at any stage if we consider treatment is not clinically appropriate for you. Reasons for declining may include (without limitation) a body mass index outside the licensed range, a contraindicating medical condition, an interacting medication, an unverified clinical history, or any other clinical concern.

You agree to provide accurate, complete and truthful information during your consultation. Providing inaccurate or incomplete information may put your health at risk and may invalidate any treatment we provide.

6. Payments, refunds and returns

Prices are shown in GBP. Tracked UK delivery is charged separately on each order and is shown clearly at checkout before you pay. Payment is processed by Stripe, our payment processor. We do not store full card details on our own systems. Payment is taken when you place your order; your order is then subject to clinical approval.

Before dispatch. If our prescriber declines treatment at any stage, your payment is refunded in full — you pay nothing for a consultation that does not result in approved treatment. You may also cancel your order yourself at any time before dispatch for a full refund: email hello@northharrowpharmacy.co.uk with "Cancel my order" and your order number. Refunds are returned to your original payment method and typically appear within 5–7 working days.

After dispatch — no refunds, exchanges or returns. Once your medication has been dispatched, we cannot offer a refund, exchange or return. Prescription medicines are exempt from the usual 14-day distance-selling cancellation right under the Consumer Contracts Regulations 2013, and for reasons of health protection and medicines safety we cannot accept dispensed medicines back into stock or resupply them to anyone else. Please make sure your order, dose and delivery details are right before dispatch — we are happy to help if you are unsure.

Faulty, damaged or incorrect items. The exception is where an item is faulty, damaged in transit, or not what was prescribed. If you believe this applies, do not use the item. Email hello@northharrowpharmacy.co.uk with "Faulty item" in the subject line, your order number, and photographs of the item, its packaging and the batch number. We will investigate promptly, including raising the matter with the manufacturer or supplier where appropriate, and where a fault is confirmed we will provide a replacement or, where a replacement is not possible, a refund. Nothing in this section affects your statutory rights in respect of goods that are faulty or not as described.

7. Your account

You are responsible for keeping your account credentials secure. You must not share your login or allow anyone else to access your medical record. If you believe your account has been accessed without authorisation, contact us immediately at hello@northharrowpharmacy.co.uk.

8. Prescribing standards

Our prescribers operate to the standards set by the General Pharmaceutical Council and follow the relevant Royal Pharmaceutical Society and MHRA guidance for weight management prescribing. Prescribing decisions are recorded in an immutable audit log.

9. Your responsibilities while on treatment

You must follow the dosing schedule and storage instructions provided. You must report any suspected side effects to us and via the MHRA Yellow Card scheme. If your circumstances change in a way that affects your suitability for treatment (new medication, new diagnosis, pregnancy, etc.), you must tell us before your next supply.

10. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any matter for which liability cannot be lawfully limited under English law. Subject to that, we are not liable to you for any loss or damage that is not a reasonably foreseeable result of our breach.

11. Complaints

If you have a concern about your care or our service, please see our Complaints Procedure. You may also raise concerns about our pharmacy with the General Pharmaceutical Council.

12. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. Any dispute arising from these terms or your use of our service will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

Salaam Health Ltd, Devonshire House, 582 Honeypot Lane, Stanmore, HA7 1JS. Email: hello@northharrowpharmacy.co.uk.